I experience in the global cruise industry business, I have gained extensive knowledge and skills in all Purser Positions up to Chief Purser. I have successfully developed highly effective teams that deliver superior results in delivering Guest service experience through innovative systems and processes, as well as fostered strong client relationships to deliver emotional connections to our guests, business partners, and colleagues creating magical and memorable stories. Having travelled extensively and with my visionary leadership approach, I have gained international work experience that gives me a strong understanding of various cultures and challenges. This has allowed me to enhance the human factor and successfully navigate diverse environments.